how do I talk to an actual eBay agent?

Question

I'm trying to return something but it won't allow me to confirm the return.

eastlaneave · Answer

That sounds frustrating.

What is the reason you need to return it? It can matter.

What happens when you select return? If you can't find the return, you can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

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If you still need help from eBay, here's how to reach customer service:

Start here: https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Scroll to the Bottom of the page

1) Click "Contact Us" then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Buying" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options"
6) Click â€œHave Us Call Youâ€ (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.