How do I talk to a live agent?

Question

I filed a claim as a victim of gift card fraud and was emailed a link to send detailed information. Unfortunately, the link doesnâ€™t work. Repeated calls has resolved nothing.

When agents call me back, they disconnect

I know my phone is working properly so what is the problem.

eburtonlab · Answer

Try requesting a chat with an agent rather than a call back if you are having problems getting a call to go through.