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How do I take shipping off of an order?
I just made a transaction, but the buyer wants to pick up instead of having it shipped.
how do I remove the shipping from a sold order
1 comment
wooden_flower
Mentor2 years agoIf the buyer has paid, you can refund the shipping - in your list of sold items, select send refund next to that item. Change the amount and send.
Since the item was not sold with local pickup, you will not have any proof of delivery. Be sure to have the buyer sign a copy of the order 'received' and ask for his ID to make sure it is the same person as shown in the shipping info. This is not an absolute guarantee that the buyer can't open a not received claim, but should help.
The safest method is to cancel the transaction as problem with buyer's address, relist with local pickup and have the buyer purchase the item again. Then the buyer gets a code to give you to enter or scan through the app to mark it picked up.