how do i start a case on ebay step by step..thanks

Question

we bought an item on ebay..new but the seller sent wrong and used item..now after many e mail to them they are not respoding.

twinkling.smile · Answer

@54imports

Start with opening a return request for an item that doesnâ€™t match the listing.

This is the guide for all kind of returns, including items not as described.

From the problematic item, you have to make pictures (at least 1) and upload them.

The seller has to accept the return and provide a return label. Or send shipping money, before you return with tracking.

The seller has to provide a clear return address.

Ask eBay to step in, if the seller doesn't cooperate. You can do that 3 full business days later.

This is all based on eBay's Money Back Guarantee.