how do I speak with someone

Question

I have an item that has been sold and shipped, but you relisted it. What phone number do I call to resolve?

eburtonlab · Answer

@ku_9785

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

eastlaneave · Answer

@ku_9785

If you need to end your listing, here is the simple process:

-- You can find your listing on this page and end it.

https://www.ebay.com/help/selling/-/-/ending-listing?id=4146

Click the link, then click the photo of your item, and follow the steps.

As long as there are no bids or sales on the item, you can end it for any reason.

If you feel it's necessary:

-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)

Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" or the ? then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click â€œHave Us Call Youâ€ (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.