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How do I speak with ebay. Automated assistant is not helping ? Thanks
How do I get help with order via telephone?
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How do I get help with order via telephone?
eburtonlab
Mentor1 year ago@bawoodwa
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
bawoodwa
OP1 year agoThanks for the information. Very helpful.
I put in an offer on an item and my offer was accepted. Payment was immediately made. Four days passed and I did not see a tracking number so I emailed the seller. The next day I received that a full refund had been made. I want my item. I emailed seller several times and have not heard anything back. I want to know why I am not getting my item.
Thanks.
eburtonlab
Mentor1 year agoOnly the seller knows for sure why the seller canceled.
eBay cannot force a buyer to pay or a seller to ship. eBay can only make sure you get a refund if you do not get your item.
Perhaps the seller was intending to drop-ship the item and the item could not be delivered.