How do I speak to someone in customer service

Question

Have a problem with a seller. Didnâ€™t ship all the product wonâ€™t answer my emails or messages. eBay customer service says theyâ€™ll call back but they donâ€™t. Seller finally offered $10 credit which was **bleep** and I refused. Want to speak to a live person not some AI robot

comics-scifi-collectibles · Answer

@pamayk_0 If the products were all from the same transaction then you should file a return request. Missing parts or pieces it's good option.

An agent can not make the seller send the missing items, so it's a waste of time to contact them.

Just file the return request then the seller will have the option of issuing a REAL partial refund for the missing items OR they will have to provide a return shipping label and then refund you 100%.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.

love2beselling · Answer

Hi.

You can request a call back by finding the words "Help & Contact" in small print at the top of any page. Click it and request a call back.
Here is eBay's page on contacting Customer Service. https://www.ebay.com/help/account/default/contacting-ebay-customer-service?id=4379

Another good option is to go to eBayâ€™s page on Facebook and click â€œMessage.â€ It is not live, but it is staffed by U.S.-based customer service representatives who typically respond within 48 hours. Link to eBay's Facebook page. https://www.facebook.com/ebay

Best wishes with your eBay selling.

Kathy Love2BeSelling
Posting ID. On eBay since 2002 with over 15000 feedback.