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How do I speak to somebody who works for eBay?
I need to speak to somebody at eBay not this automated stuff that doesn’t work. I’m very frustrated right now I’m beyond losing my patience. I bought an item. The seller said they shipped it never shipped it and today is a date. It was supposed to show up which of course it’s not here.
6 comments
eburtonlab
Mentor2 years agoYou can start an "item not received" case the day after the last estimated delivery date.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0
If the seller cannot provide tracking that shows delivery within three business days of opening a case, at that point you should be able to ask eBay to step in and refund you.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
olisch_4225
OP2 years agoThank you for the information you provided. Very helpful.
eburtonlab
Mentor2 years agoYou are very welcome -- good luck!
inceptions
Mentor2 years agoWhat you see in your Purchase History is the "estimated" delivery date. Not all seller upload tracking or obtain an acceptance scan when they ship.
This is not something you need to contact eBay about. Here's how to handle it...
When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
olisch_4225
OP2 years agoThank you for the information you provided
inceptions
Mentor2 years agoYou're welcome!