How do I speak to an agent?

Question

I keep going round and round with their contact us and help buttons and I canâ€™t find the answers I need with their articles. I have yet to find a button for a live agent or a phone number. Please help! I keep trying to verify my seller information. It says itâ€™s verified and then 12 hours later, I get an email that it failed. I donâ€™t know what is wrong. Everything is entered correctly.

eburtonlab · Answer

@coastalteaksupply

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/