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How do I speak to a live customer service
I'm placed an offer on an item to which I received a counter offer. I attempted to accept the offer and the purchase went through at full price. The seller did not remedy the situation. Somehow now there was my purchase and my offer waiting to be accepted. The seller canceled one they tell me though it is still on ebay. Now I receive a message from the seller that they made a mistake and don't have the item. I have not received a refund. I cannot get anyone on the phone at ebay because your system is horrific.
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eburtonlab
Mentor2 years agoI attempted to accept the offer and the purchase went through at full price.
That can happen if you purchase directly through the listing rather than using the offer link.
Now I receive a message from the seller that they made a mistake and don't have the item. I have not received a refund.
If the seller cancels through eBay, the refund is automatic, though it may take some time to be reflected in your bank statement.
If the seller does not cancel or ship, file an "item not received" case with eBay after the last estimated delivery date. If the seller does not refund or produce tracking that shows delivery, in three business days you can ask eBay to step in and force a refund.
For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/