How do I speak to a human?

Question

They have literally trapped me with their AI. It keeps telling me it's outside of their business hours. It's Monday and 3:30 pm EST well within business hours according to eBay's own site info. I'm trying to escalate a return on behalf of my dad and the stupid machine doesn't understand my requests and won't let me speak to a human. Did eBay layoff all their call centers? I hate AI and I can't wait for this bubble to burst.

comics-scifi-collectibles · Answer

@jamiek1989 . If the return request was opened within 30 days of the date of delivery then you have to return to the case and ask eBay to step in and help. eBay will then require a seller to refund you or provide a return shipping label. An eBay agent can't extend the 30 days limit.