How do I speak to a Human

Question

Hi. Can you help please.

My account has been hacked. I then get stuck in a perpetual security loop. They ask for my phone number on the account, which has also been changed. As such, I can't get in to change my password etc. The automated system is rubbish. Please help

twinkling.smile · Answer

@farndon_marina

Before you change your password, if you can, check if you personal info is right, especially your email address.

For more info this help page: https://www.ebay.co.uk/help/account/protecting-account/get-help-hacked-account?id=4196

For contacting eBay

Scroll to the bottom of the help page.

Click on "Contact usâ€.

Add â€˜agent' in the chat box that popped up.

Answer questions if showing up.

Find the agent, maybe under "More actions".

Make a choice for a chat or a call to you.

Good luck.

PS: the link brings you back to to eBay UK where you belong. It's a glitch that you landed on the US site.