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how do i send a message to the support team
I need to get a refund on a un-used shipping label. i know all the usual stuff, my problem is that eBay is holding my shipping label money from UPS even though FedEx delivered the package over ten days ago. UPS never charged eBay, which eBay knows and admits. Yet eBay is saying that "they need to contact UPS via e-mail to show UPS that they billed me before they can refund my money". which makes zero sense to me. Why would UPS care what eBay is billing me? Neither UPS or eBay has an invoice for any charges because UPS voided the label. eBay has screen shots of the FedEx delivery and knows the package was delivered. Knows that UPS is not charging them, yet wants to hold my $53.00 for another two weeks.! Anyone else on here have this type of problem? any suggestions to expedite the process? Any help would be greatly appreciated. Â
jonathanbrightlight
·1 year agoDid you cancel the label you did not use?
Go to Manage shipping labels
Find the item you'd like to cancel the shipping label for, then from the Actions column, select Cancel Label.
Choose your reason for canceling the label.
Select Send request.
https://www.ebay.com/lbr/labels-history/my-ebay
You have 28 days from the date you printed the label to cancel it. The refund takes up to 21 days for UPS labels.
https://www.ebay.com/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels?id=4157#section6