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how do i return an item that has been received but doesn't show up in my account history?
Item was defective
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Discussions in this board are limited to the original poster and Community Mentors
Item was defective
eastlaneave
Mentor8 months ago@jonesfamilydentist
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
LOG OUT OF YOUR eBay Account first, then
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.
jonesfamilydentist
OP8 months agoPerfect! Thanks!