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How do I return a wrong item that was already reported as not delivered
Summary: nanalanie explained that they received the wrong item from Amazon after previously reporting their eBay purchase as not delivered. They were unsure how to proceed with a return or refund. eastlaneave advised them to close the Item Not Received case and open a Return Request with eBay, providing links and instructions. nanalanie thanked eastlaneave for the guidance and noted they had followed the advice, now awaiting seller confirmation.
Yesterday I received a notification that my item had been delivered, but I had not received it. I contacted the seller and told them that I had not received it and was told it had been delivered. I contacted the post office and gave them the tracking number I was given. They were able to determine that the tracking number did not have my name or address attached to it and the package have been delivered elsewhere. Today I received my package. It came from Amazon in an Amazon box, delivered by an Amazon driver, with a gift receipt inside the Box. And it was the WRONG item. Because I already reported the item as not delivered I can't get information about how to return it and get a refund. I I'm not sure what to do at this point. Can anybody offer a suggestion? Sorry this was so long.
eastlaneave
Mentor3 weeks ago@nanalanie
If you are 100% sure the item in the Amazon box was suppose to be your eBay purchase, then
Close the Item Not Received case, and
Open a Return Request
BE SURE, because you can't reopen a case after it is closed. I might just wait to see if the seller sends me a refund on that case, before I opened the Return case.
Close your item not received case here:
https://www.ebay.com/help/ip?topicId=4667
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.
nanalanie
OP3 weeks agoThank you so much. This was very helpful. I closed the Item not Received case and opened a Return. Still waiting for confirmation from the seller.
eastlaneave
Mentor3 weeks ago@nanalanie
The seller has 4 business days to respond, if they haven't provided you a return label by then, click Ask eBay to Step In.