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How do I report an abusive seller reply to my feedback?
Summary: rachaelsarmoire shared an experience with a seller who became abusive following a complaint about a faulty product. The situation involved hostile exchanges in private messages and public accusations of dishonesty by the seller. Despite receiving a refund, rachaelsarmoire found the seller's conduct unacceptable and reported it to eBay but did not receive a response. They are seeking advice on how to get a manual review by eBay to address the seller's abusive reply and preserve their original feedback.
Title:
Seller’s abusive messages escalated to public accusations—no response to my report
Details:
What began as a complaint about an unsealed, rancid-smelling conditioner escalated into abusive exchanges through eBay’s messaging system and then a public attack on my honesty.
During our back-and-forth messages, the seller repeatedly questioned my honesty and treated me as though I was trying to scam them. Their responses were hostile and accusatory. Instead of addressing the product concern professionally, they made the exchange personal. The intensity of their reaction to a routine customer complaint was deeply unsettling and is why I reported their conduct.
The seller ultimately refunded the conditioner, and I explicitly acknowledged that in my feedback. My review also explained that their treatment of me made the experience unnecessarily unpleasant.
Their public response then escalated that same behavior. In an all-capital reply, they accused me of making a “FAKE COMPLAINT,” mocked my concern with “LOL. (UNSAFE?),” and said they had exposed “HER LITTLE SCAM.” They also claimed they sent me a prepaid return label. I never received one.
This goes beyond disagreeing with a negative review. The seller publicly accused me of deliberate dishonesty and fraud while ridiculing my concern about the product. Receiving a refund does not excuse the abusive messages or the subsequent public accusations.
I have already reported the abusive exchanges through eBay’s messaging system, but I never received a response or an update. I am now asking how to get an actual manual review of both the private messages and the public feedback reply.
How can I escalate this to someone at eBay who will examine the full exchange, review the seller’s conduct, and consider removing their abusive reply while preserving my original feedback?
disneyshopper
Mentor5 days agohttps://www.instagram.com/ebay/
Send a private message with your name, ebay user ID, email address, and briefly explain your problem. Someone will contact you in a couple of days.