Locked
Discussions in this board are limited to the original poster and Community Mentors
How do I replace instead of refund?
I shipped two items to two different buyers, unfortunately the shipping labels got mixed up and each buyer received the other buyers item. They buyers bot initiated returns and have shipped the items back to me. Now, how do I send the right items to the right buyers without having to issue a refund and then relist and make the buyers start a new order?
1 comment
wooden_flower
Mentor11 months ago@5skipstore
The best thing to do is to issue the refunds, relist the items and start over. Perhaps offer each buyer a little discount for the hassle. You can list at a very high price with best offer, then only accept the offer from your specific buyer to make sure no one else buys the item instead.
The only way to not refund the buyer is to get the buyer to close the return. They will not be willing to do this until they have received the new shipment, assuming they are agreeable and don’t see this as a way to get the item for free.
Also, printing a new shipping label will reset the shipping date, causing each order to be recorded as a late shipment.