You are unable to remove/change the feedback yourself. You have to contact the seller and ask them to send you a Feedback Revision Request. [The seller must send the FRR within 30 days of receiving the neg/neutral feedback ... AND the buyer only has about a week to revise the feedback after receiving the FRR.]
Here's the link to the FRR in case the seller doesn't know where to find it:
house*of*paws
Mentor3 years agoHi @yjrockhumper
You are unable to remove/change the feedback yourself. You have to contact the seller and ask them to send you a Feedback Revision Request. [The seller must send the FRR within 30 days of receiving the neg/neutral feedback ... AND the buyer only has about a week to revise the feedback after receiving the FRR.]
Here's the link to the FRR in case the seller doesn't know where to find it:
https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102&st=12&pos=4&query=Replying%20to%20feedback%20you%20received%20for%20an%20item%20you%20sold&intent=revise%20feedback&docId=HELP1104