How do I reinstate an order I cancelled as a seller?

Question

A buyer did not pay for an item which had ended a day earlier but when I checked his location it was another country which I dont ship to so I cancelled the order Since then he has said that he lives in Texas now and all I want to do is reinstate the order I cancelled.

mr_lincoln · Answer

Hi @drmllc

-You cannot reverse a cancelled transaction

-You can Relist the item and the Buyer can purchase it with their US address.

-In the future, wait 4 days and then on day 5 cancel the transaction selecting the reason Buyer hasn't paid. They will get an unpaid item strike on their account

-The Buyer has to convert their account to a US based account in order to purchase domestically here.