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How do I offer my item to next highest bidder
Despite stating on the listing that an item was collection only due to it's fragility, the winning bidder refuses to collect and only wants it posting. I have cancelled the sale and issued him a refund, but I can't see how I can offer it to the next highest bidder. Ebay instructions state you go to "More Actions" within the listing, but I can not see this. Any ideas?
1 comment
eastlaneave
Mentor1 year ago@juicejuicey
I'm sorry that happened. As a fellow seller, I know exactly how frustrating it is when buyers do not pay.
This is volunteer help on eBay.com in the USA. You'll want to connect with UK help.
Here's how to contact eBay UK customer service.
1. CLICK THIS LINK:
https://www.ebay.co.uk/help/eua?id=5275
2. Request a call back
Monday to Friday 8:00 am to 10:00 pm, Saturday and Sunday 9:00 am to 6:00 pm
You can also connect with fellow buyers and sellers on the eBay UK Community pages here: https://community.ebay.co.uk/
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Here are steps to do a Second Chance Offer
✓ You can do a Second Chance Offer after you have canceled the first sale but haven't relisted yet.
1) Find your listing here: https://www.ebay.co.uk/mys/overview
2) Select Second Chance Offer from the drop-down list to the right, and then Continue.
3) Select the quantity of items (typically 1) you have to sell, the duration of the offer, and the bidders you want to send offers to. Then select Continue.
Tip: Some buyers have opted out of promotional offers, and therefore won't show as eligible for a Second Chance offer.
- In that case, you can't send a Second Chance Offer.
- If you "relist" (not sell similar) all your watchers and prior bidders will be notified.
- Here's more information about a Second Chance Offer
https://www.ebay.co.uk/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142
TIP:
- You must cancel the first sale
- Don't relist the item
- You will see Second Chance Offer as an option only when the backup bidder allows offers.