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How do I mark an item as returned?
Seller agreed to a return. They sent me a label and they have received the item. I’m being told that I have to mark it as returned but I can not figure out how to do that.
1 comment
an-57470
·2 years agoThis is not correct. There is no way to mark the item returned.
I think what the seller may be trying to do is to get you to close the case.
DO NOT CLOSE THE CASE.
If you voluntarily close the case before you are refunded, then the seller does not have to refund you.
When your return is delivered back to the seller, the tracking will show as delivered. At this point, the seller has two days in which to issue your refund. If that time passes without the seller refunding, then eBay will step in and force the refund on your behalf. The case will close automatically when you are refunded.
Do NOT close the case without being refunded.