How do I handle buyer did not receive delivered package

Question

Ebay Standard envelope says delivered a week ago. buyer opened item not received and I added the tracking which they had already. Now ebay says its waiting for the customer to respond. Do I refund now or will ebay handle this?

disneyshopper · Answer

Go here to see what tracking says:

https://parcelsapp.com/en/carriers/easyship

If you decide to go ahead and refund the buyer, you can file a claim here to get reimbursed:

https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__6