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How do I give feedback on a seller on a product that I didn't recieve?
I purchased a product from a seller who said it was shipped but never shipped it and has gone dark. I want to give them a negative review but I don't see an option where I can even leave an experience review. Please help.
4 comments
lady_madonna
Mentor2 years ago@trozedla-0
Before you leave feedback, you should file a Refund Request due to item not received.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042
After you file the Refund Request and receive your refund, you can leave feedback.
https://www.ebay.com/fdbk/leave_feedback
trozedla-0
OP2 years agoUnfortunately, when I type in the order number it won't populate as the order is a bit dated. The refund window also closed before the item was even shipped. I'm rather new at this stuff so I didn't put in a refund request earlier. the seller kept saying that it's waiting to clear customs. Is there an email to actually reach someone in custoer service at ebay who can help me? Regarless, I'd like to let others know about this seller and to beware of him. Thank you
disneyshopper
Mentor2 years agoYou have up to 30 days past the last estimated delivery date in which to file an Item Not Received case to get your money back. You have up to 60 days in order to leave feedback.
house*of*paws
Mentor2 years agoHi @trozedla-0
It sounds like it's too late to leave feedback ... but I hope you've contacted your credit card company for a chargeback. The most important thing is to get refunded for an item you've never received.
eBay Customer Service cannot help you after all this time ... but your CC company likely will still refund your money.