How do i get someone to contact me
Placed order on February 17th. It is now April 23rd. Still has not shipped. Seller will not contact me. After numerous attempts. I thought Ebay monitored those contacts. I do mot know how to get my money back.
5 comments
kager_9315
OP4 months agoSorry, but that sucks. How should I have started a case? I never had this issue before. When I have contacted a seller before with a problem, after a few times Ebay reached out to contact me and we were able to resolve the issue. There is no way I can even post a negative review for this seller.
BTW the seller is liamo2051. If they read this response, please have the respect to contact me. Thank you
eburtonlab
Mentor4 months agoIt is unlikely your seller is reading here.
A link to information about eBay's money back guarantee is located in every listing that qualifies for it.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042
More here:
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
eburtonlab
Mentor4 months ago@kager_9315
When was the last estimated delivery date shown at the time of your purchase? You only have thirty days from that date to file an "item not received" case with eBay, and then a limited amount of time to ask eBay to step in if the seller does not cooperate.
If you waited too long for help from eBay, you may still have recourse through your payment method.
kager_9315
OP4 months agoLast delivery date from seller was Feb 25th. Contacted seller several times trying to get a ship date after the 25th. No response. The item has never shipped and is still listed as not shipped with the delivery date still set as Feb. 25th.
eburtonlab
Mentor4 months ago@kager_9315
Any buyer protection you had from eBay expired by the end of March if you had not started a case by then.
Contact your payment provider to see what your options are. Many credit cards offer some protection for up to six months from the date of purchase.