I sent an item in Dec to a buyer but UPS lost the package. After investigation, they will issue refund and sent info to eBay. And during that time, I was told UPS will issue refund to me so I refunded the buyer the payment. Now eBay saying the matter is closed but I can't get hold of any eBay staff for my refund. How do I contact them? The chat will not direct me to an agent.

How do I get refund from eBay for item sold and UPS lost it | Ask a Mentor

How do I get refund from eBay for item sold and UPS lost it | Ask a Mentor | eBay Community