How do I get in touch with an agent.

Question

I bought an item and it does not show up in my purchases. It was paid for with paypal. How do I contact an agent.

eburtonlab · Answer

Make sure you are signed in to the same eBay account you used to make the original purchase.

If you purchased as a guest, sign out of this eBay account and then use the link in the email that eBay sent regarding the guest order.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid