How do i get in touch with an actual person that can help!?!?!

Question

I purchased an air fryer in March of last year, As well as a two year warranty on it. It stopped working. I was hoping To have it replaced rather than a refund. However, The seller Is no longer Active and ebay is not helping at all. I can't even get in touch with anyone to tell them that the card that it was purchased on is now inactive, and so it CANNOT Be refunded to that card. Can ANYONE HELP, BECAUSE EBAY WILL NOT?

eburtonlab · Answer

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases. After that, your options are limited.