Locked
Discussions in this board are limited to the original poster and Community Mentors
How do i get in touch with a real agent to get my refund
It's been two weeks, and I can't get them to refund my money.
They never shipped the product because we found it was faulty after I paid. I keep getting the automatic system asking me the same questions, but none of them are helping. Are you helping me solve my refund issue? Please help
3 comments
disneyshopper
Mentor5 months agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back. Once you file, the seller has 3 days to provide a tracking number that shows Delivered or issue a full refund. If the seller does neither, on day 4 you return to the case and click Ask ebay to step in, to force a refund.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.
usja-2o68l1
OP5 months agoI paid for the item. The seller contacted me and told me that the camera was bad and did not send it. He refunded my money. It shows "closed" on my account, and I haven't received anything. It's been close to two weeks now, but it still shows "closed and refunded."
eburtonlab
Mentor5 months agoIf eBay says you have been refunded, the money should be returned to your original payment method. How long it takes the refund to be reflected on a bank statement may depend on your individual bank; it may take up to a full billing cycle to appear.