How do I get help with a hacked account. I can’t reach anyone at eBay. Chat say having technical dif

Question

I need help with unauthorised purchases . Chat says it’s having technical difficulties

comics-scifi-collectibles · Answer

@nyhardcore . The site has been having a lot of technical issues today. This is the dedicated number for Hacked Accounts: 1-866-961-9253 ( customer service agents at this number can only help with account security issues) Here's my advice to help secure your account: #1 Run a full scan with your virus software to remove any spyware from your computer. #2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses. https://accountsettings.ebay.com/profile #3 Change your passwords and secret questions. My eBay> account> sign in and security https://accounts.ebay.com/acctsec/security-center #4 Secure your email account. Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account. Hacked accounts often start with a hacked email account. #5 Calling is the only way to report hacked accounts for security reasons. This is the dedicated number for Hacked Accounts: 1-866-961-9253 ( customer service agents at this number can only help with account security issues) #6 For extra protection consider turning on two-step verification. 3rd option on this page> https://accounts.ebay.com/acctsec/security-center #7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option. https://accounts.ebay.com/acctsec/security-center