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How do I get help?
I received a counterfeit item and the seller is no longer registered. How in the world do I get help to get my money back? When I finally got a chat window, it just keeps saying "Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search online help- online help." Over and over and over and I am beyond irritated at this point.
4 comments
rfmtm
Mentor2 weeks agoIf you are unable to file on ebay, do so through the payment processor and note the seller is not longer registered on ebay.
rfmtm
Mentor2 weeks ago · EditedFile a Return Request for an Item Not as Described, counterfeit.
newhavenkatrescue
OP2 weeks agoThe seller is no longer a registered user. There is no return address on the package as it was a fake sent from China
eastlaneave
Mentor2 weeks ago@newhavenkatrescue It doesn't matter if the seller is still registered.
You should open a Return Request. The reason could be " "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
If the seller doesn't provide a refund or a valid return label after 3 full business days; you will be able to Ask eBay to Step In and they will refund you.