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How do i get ebay to contact me via real person regarding a case where i have been scammed
Ebay closed a case on me where I didn't receive an item. They sided with the seller, who sent them a fraudulent shipping code, different from the one I originally received, leading me to the post office for item pickup (should've been my first clue) where the item didn't exist
2 comments
eburtonlab
Mentor2 years ago@threeridge
If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.
If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:
https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...
What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.
If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.
twinkling.smile
·2 years ago@threeridge
I expect that you can appeal.
Therefore you need written proof that the item was not delivered to you. So contact the carrier.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/appeal-outcome-case-buyer?id=4039