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How do i get ebay insurance to pay for an item that was damaged during shipping?
Item new before shipped.
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Discussions in this board are limited to the original poster and Community Mentors
Item new before shipped.
mudshark61369
Mentor2 years ago@freneski,
As a seller you contact the shipping agency about shipping damage. If you used USPS, some of their services offer up to $100 in protection. You do want to ask the buyer to save the package and if the shipper provided a note to save that as well in case the P.O. wants the item and packaging, before issuing a refund. It can take up to 30 days at times for them to make a decision.
Do an online search for "File a USPS claim: Domestic"
If the buyer has filed an Item not as described dispute, you refund them without making them wait for for the USPS to decide the case. You can ask them to upload some photos of the package showing the damage, which may help with a claim. Good Luck