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HOW DO I GET CUSTOMER SERVICE?
STATED ITEM ORDERED AND PAID FOR WAS DELIVERED 5/18/26 - ITEM NEVER RECEIVED - ALL I CAN GET IS AI WHICH IS A WASTE OF TIME. IN LOOKING AT TRACKING INFO IT STATES IT WAS DELIVERED TO CARRIER ON 5/18 NOT DELIVERED TO CUSTOMER. HOW DO I GET HELP? WILL NEVER US EBAY AGAIN.
4 comments
jacbarcollectibles
Mentor4 months agoWhat exactly does the tracking say? Delivered to carrier just means that the seller gave the item to the carrier to begin the shipping process. Does tracking say it was delivered but just not to you. We need to know so we can give proper advise.
natashia
OP4 months agoIt says delivered! NOT delivered! No photo of where it was delivered but it was no where on my apartment complex’s - checked all outside doors- NOT by inside mailbox…. Your AI DOES NOT HELP!!! Horrific (or NO) customer service!!!
comics-scifi-collectibles
Mentor4 months ago@natashia. I understand that it was not actually delivered to you. This is why I gave you the best steps to handle a false tracking scam.
We are volunteers and can only offer advice on how best to handle problems like this.
If you file a not received refund request it will be denied. If you already filed one you can try to appeal with your documentation that shows it wasn't delivered to you.
comics-scifi-collectibles
Mentor4 months ago@natashia I'm sorry that happened.
1) First, call the post office/shipper to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)
a) If your name and correct address were on the label, ask the Post Office/shipper to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:
FOR UPS:
You can usually find the weight and other details for UPS here:
https://www.ups.com/track?loc=en_US&requester=ST/
then click " Proof of Delivery"
The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.
FOR FEDEX:
You can usually find the weight and other details for FedEx here:
https://www.fedex.com/en-us/tracking.html
Then click 'View More Details' to see the package weight. Screenshot that.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using fake tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.
Use the Customer Service that is on Instagram this way:
- https://www.instagram.com/ebay/
Send a private direct message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you so save this option for last.