how do i get a live person on the phonn

Question

I have been trying to resolve an issue with a buyer and need to talk to a live person. I have called the 800-456-3229 several times over the past few days and after the system takes me in circles it then says I am calling outside of normal business hours. I have called multiple times between the hours between 7 am and 6pm and I get the same message. Yes I have tried to the online chat system but that also gets me no where and does not allow me a chance to chat with a live person. Any help would be greatly appreciate it.

Thanks

eburtonlab · Answer

@santacruz1966

eBay does not have a phone number for incoming customer support. You can request a call back instead, though, if you are in North America.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/