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how do i find an order by tracking number
I'm having a hard time finding an order and all that i have is the tracking number
is there a way to look up a previous order by the tracking number ?
1 comment
comics-scifi-collectibles
Mentor1 year ago@sportsjunkys
You can't find an item by tracking number.
Are you saying the order is not in your purchase history? https://www.ebay.com/mye/myebay/purchase
If you made the purchase using a guest account ( not logged in to your eBay account) it will not be in your purchase history.
Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.
If you need help starting a refund request here's how to contact customer service.
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.
https://twitter.com/askebay
https://www.facebook.com/eBay/