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How do i file ups claim
Buyer said his item arrived damaged from UPS. Buyer states box is not damaged. How do I file claim?
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Discussions in this board are limited to the original poster and Community Mentors
Buyer said his item arrived damaged from UPS. Buyer states box is not damaged. How do I file claim?
comics-scifi-collectibles
Mentor1 year ago@lonelygirlktf Contact your buyer and ask for pictures of the item, the packing material and the box. Ask the buyer to hold on to all items as the postal carrier may wish to see everything before they decide your insurance claim. Insurance claims are not paid for damage in shipping if the seller didn't package the item well enough.
Then you refund the buyer as soon as you have your pictures. The buyer doesn't wait for the insurance payout if any. Insurance is for the SELLER the buyer is covered by the eBay Money Back Guarantee.
See these links for how to file UPS claim>
https://community.ebay.com/t5/Ask-a-Mentor/UPS-nightmare/m-p/34296088#M618962
https://community.ebay.com/t5/Ask-a-Mentor/UPS-Insurance-Claims/m-p/35090543