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How do I file damage claim with ups ground
Shipped item that was damaged in transit
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Discussions in this board are limited to the original poster and Community Mentors
Shipped item that was damaged in transit
comics-scifi-collectibles
Mentor2 years ago@klwray24
See this post by a fellow mentor that has screen shots of how to file a UPS claim.
https://community.ebay.com/t5/Ask-a-Mentor/UPS-nightmare/m-p/34296088#M618962
Ask the buyer to hold on to the item, the box, and the packing material. Do NOT have them send the item back to you as that can void the insurance. They may need to take all of these items to a UPS store for inspection so that your insurance claim is paid. The insurance is for the Seller, the buyer is covered by the eBay Money Back Guarantee so they don't wait for an insurance payout if any, you refund them now.