How do I dispute a UPS shipping adjustment. I sent a golf driver and UPS is saying it weighed 40 lbs

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I sent a golf driver to a buyer in the US. UPS is saying it weighed 40 lbs and they charged me an ADDITIONAL $42.63 on top of the original shipping cost of $21.34 which is already ridiculous. The box weighed 5 lbs. How can I dispute this? EBay's automated assistant is totally worthless.

magin87

67 View listings

Posted 4 months ago·Last reply 4 months ago

8 comments

tenbigdogs

Mentor4 months ago

230 View listings

Hi @magin87 Irrespective of why you were charged so much, contact UPS to dispute it. eBay prints labels, not set shipping costs. The carriers are sometimes seemingly merciless, but you don't know if you don't try. It seems a high price to pay for making an error in the preparation of a shipping label and they may cut you some slack. Good luck!

magin87

OP4 months ago

67 View listings

Great point, I will definitely contact UPS. Thank you!

gosimus

Mentor4 months ago

1125 View listings

@magin87

< I sent a golf driver to a buyer in the US. UPS is saying it weighed 40 lbs >

I agree with the earlier replies that you're likely being charged by Dimensional Weight. What the carrier does is measure the size of the box (its dimensions) then look up on a chart what a box that size usually weighs. Then, they charge you for which one is higher, the scale weight or the dimensional weight. Whoever dreamed up this scheme was a genius from the carrier's viewpoint, but from the seller's, not so much.

magin87

OP4 months ago

67 View listings

Yes totally agree. Thank you for the response, I appreciate it.

momtoabeautifuldaughter

Mentor4 months ago

Love my beautiful daughter92 View listings

What was the dimensions of the package you sent?

Sounds like maybe you are being charged for dimensional weight possibly.

magin87

OP4 months ago

67 View listings

It was 7"x7"x48"

golfingaddict

Mentor4 months ago

27172 View listings

When you create the shipping label, you need to select the oversize or irregular package selection. This is important because it triggers the correct amount to be charged to you. (do this when you create the listing and when you ship)

UPS is bumping it to 40 pounds as a surcharge for missing the irregular package. They are not saying it actually weighs that much. It's the way they charge for the mistakes you made when shipping the item.

USPS, FedEx, and UPS package types | eBay

FedEx

Select Irregular package if your package:

Is not fully encased in an outer shipping container
Is encased in an outer shipping container not made of corrugated fiberboard (cardboard) materials, including but not limited to metal, wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags), or expanded polystyrene foam (e.g., Styrofoam)
Is encased in an outer shipping container covered in shrink wrap or stretch wrap
Is encased in a soft-sided pack (e.g., courier packs, poly bags, and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height
Is round, cylindrical, or triangular in shape, including but not limited to mailing tubes, cans, buckets, barrels, tires, drums, or pails
Is bound with metal, plastic, or cloth banding, or has wheels, casters, handles, or straps (e.g., a bicycle) (including packages where the outer surface area is loosely wrapped, or where the contents protrude outside the surface area) or could become entangled or cause damage to other packages or the FedEx sortation system
Is shipped in flat packaging (AKA “cardboard sandwiches”), commonly used to ship flat items that are less than 1 inch in height, for example signs, paintings and posters

Learn more about FedEx additional handling charges.

UPS

Select Irregular package if your package:

Is not fully encased in a corrugated cardboard shipping container, including tires
Has an outer shipping container not made of corrugated cardboard, including but not limited to canvas, leather, metal, wood, hard plastic, soft plastic (e.g., plastic bag) or expanded polystyrene foam (e.g., Styrofoam)
Is encased in a soft-sided pack (e.g., poly bags and bubble mailers) that exceeds 18 inches along its longest side or 14 inches along its second-longest side or 6 inches in height
Has an outer shipping container covered in shrink wrap or stretch wrap
Is bound with metal, plastic or cloth banding, or that has wheels, casters, handles or straps (including packages where the outer surface area is loosely wrapped or where the contents protrude outside the container surface)
Is cylindrical or triangular in shape, including but not limited to barrels, buckets, cans, drums, mailing tubes or pails
Is routed through UPS’s irregular package sortation process, including but not limited to packages 1 inch or less in height
Requires special handling, as determined by UPS in its sole discretion
Is shipped in flat packaging (AKA “cardboard sandwiches”), commonly used to ship flat items that are less than 1 inch in height, for example signs, paintings and posters

Learn more about UPS additional handling charges.

Irregular packages

If your shipment can’t be sorted with mail processing equipment because of its size, shape, content, or address legibility, additional handling charges may apply.

USPS

Select Irregular package if your package meets the criteria for Nonstandard Characteristics such as:

Round, cylindrical, or triangular in shape, including but not limited to mailing tubes, cans, buckets, barrels, tires, drums, or pails
A can, or wooden or metal box
A parcel containing more than 24 oz of liquid in glass containers, or 1 gallon or more of liquid in metal or plastic containers (see the USPS guidelines for Liquids)
Other (for example, if the contents may cause the parcel to roll or not maintain the integrity of the packaging during processing. See the USPS guidelines for packaging and acceptable mailing containers)

If your package meets the criteria above but it isn't declared as Nonstandard Characteristic, a noncompliance fee will be applied. Learn more about USPS Physical Standards for Parcels.

You always

magin87

OP4 months ago

67 View listings

Great, I will be sure to do that in the future. I haven't had an issue before this one, but I don't really sell a lot. Thank you for the help!