how do i directly contact customer service?

Question

THE SELLER LIED TO ME ABOUT THE AUTHENTIC NATURE OF THE ART PIECE I HAD IT VERIFIED THAT IT WAS not AN ORIGINAL SIGNATURE WHEN IN FACT IT WAS REPRESENTED AS SUCH. AND WHEN CONFRONTED HE BECAME VERY HOSTILE AND THREATENED FOR ME TO SUE HIM! AND THAT HE COULD CARE LESS FURTHERMORE, HE WAS GOING TO MAKE CONTACT WITH A VERY IMPORTANT PERSON. ( MY CONTACT) AND CREATE MORE ISSUES. WHICH WILL HAVE A NEGATIVE EFFECT WITH MY RELATIONSHIP WITH THAT PERSON. I CANNOT GET IN DIRECT TOUCH WITH A CUSTOMER SERV...

disneyshopper · Answer

I recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

eastlaneave · Answer

@tourmanagerone

I am sorry that happened!

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

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