Locked
Discussions in this board are limited to the original poster and Community Mentors
How do I contact to speak with a REAL person and not the automated version who does not understand
I am using a new card for the purchase. The old card is still on file which I can't seem to delete. The purchase will not progress beyond the new card number and address. I am still waiting for n agent to call me ( it was supposed to be 1 minute) and is now 15 minutes later. Still waiting.
2 comments
eastlaneave
Mentor8 months ago@rookekooke
You can ask questions right here to get an answer for many questions. Just reply with the question or start a new topic with specific title.
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
rookekooke
OP8 months agoI did finally connect with a REAL person ! I just kept repeating and writing on the "chat" form that I wished to speak with an agent. I tried one of the options that the agent would call in 1 minute. Never did. Then I took the second option of having the agent call me in 4 minutes. She called it less time than the and the issue was resolved.
Thank you for your response!