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How do I contact eBay support about a denied cancellation
I made a purchase on Friday, June 30th. Immediately after the seller messaged me saying there wasn’t supposed to be a shipping option, and that only local pickup was planned. I went to cancel the purchase and now I just received an email that my cancellation was denied. Seller says I need to contact eBay to cancel over the phone, but there are no prompts or numbers listed to contact eBay. I had to file a claim with my credit card company because there’s no resolution on eBay
4 comments
disneyshopper
Mentor3 years agoBuyers can only REQUEST a cancellation. It is up to the seller to file a cancellation due to Problem with buyer's address.
jgonz10x
OP3 years agoCorrect, I requested the cancellation, as the seller said they couldn’t ship the item. I received a denial of the cancellation, but the seller keeps saying I need to contact eBay to cancel the item. I have seen no avenue for me to contact or speak with a human. I keep being rerouted back to a page that shows “cancellation existsâ€, even though I have an email stating it was denied. This could be easily fixed by speaking with a person and not their automated prompts.
eburtonlab
Mentor3 years agoThis could be easily fixed by speaking with a person and not their automated prompts.
Use the chat assistant to request a chat with an agent or a call back in North America.
eburtonlab
Mentor3 years agoFor general questions you can try asking on the discussion boards. Experienced users can offer suggestions.
Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.
Or you can contact eBay via social media:
https://twitter.com/askebay
https://www.facebook.com/eBay/