How do I contact Ebay? Item not as described and seller does not except returns

Question

Purchased an Item that is not as described and I can't process a return because seller does not except returns. Ebay has no other options that I can find. How do I access Ebay's satisfaction guarantee?

kensgiftshop · Answer

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

eburtonlab · Answer

The seller's policy only applies to "remorse" returns.

For items that are "not as described", eBay's money back guarantee applies.

Start here:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0

If the seller does not cooperate, after three business days ask eBay to step in and refund you.