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How do I contact eBay for an issue with a product. Seller not involved - 12/24 purchase
does not install. sage has stopped supporting this product so this install disc is worthless
2 comments
mam98031
Mentor1 year agoOn each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
jacbarcollectibles
Mentor1 year agoIt is too late for eBay to get involved in a December 2024 purchase. eBay only provides a Money Back Guaranty for 30 days from receipt of the item. After this eBay will not be able to help you. When did Sage stop supporting the item? If before your purchase then the seller should not have listed the item and you could have filed an "Item not as described" case for a return and refund. If they stopped supporting the item after you purchased it then there is little the seller or eBay could have done since this was a determination of Sage to stop supporting the item.