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How do I contact an agent, I purchased items, but did not receive a confirmation email
My card has ben billed for the items and the card has paid the bills but eBay claims that I never purchased anything
1 comment
eburtonlab
Mentor1 year ago@vwagenaar21
Is it possible you purchased using a different eBay account? Or as a guest?
Check the spam folder of each of your email accounts to see if you can find the email.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/