how do I chat with ebay customer service ?

Question

I asked to return a jacket and all I said was that it didn't fit. However the real reason was that it was not as described. How can I talk to a Customer service agent about this?

eburtonlab · Answer

@little_shop_of_jems

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/