How do i cancel a return request?

Question

Return shipping is high. Seller offered to refund purchase price (not shipping) if I close the return request. How do I close or cancel an active return request?

comics-scifi-collectibles · Answer

@spicergear Don't close the request UNTIL you are refunded.

What is the reason for the return? Depending on the reason the seller is required to pay return shipping and refund you 100% no matter where they are located.

Once you close the return refund request you can't open another one if the seller doesn't refund you.

Close a return request

If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how:

Go to your Purchases and find the item.
From the More actions dropdown menu, select See request details and then Close your request.
Select your reason for closing the return from the dropdown, and add details if you want to.
Select Confirm.

If you had already asked eBay to step in, you'll see 'case' rather than 'request'. You can still close it if things are resolved.