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How do I address this?
Summary: drtuc-85 is seeking assistance regarding a notification from their Issue Resolution Center, stating they need to complete order tracking by a certain date. They believe all their orders already have valid tracking and delivery confirmation, and have also completed identity verification. They request a review to identify if any specific order requires further action.
My Issue Resolution Center says I need to complete order tracking by September 27. However, the same page shows all 7 orders under ‘Orders with tracking,’ and my delivered orders already have valid tracking and delivery confirmation. I also completed the requested identity verification. Can you review the tracking restriction and tell me if any specific order still requires action?
eastlaneave
Mentor3 weeks ago@drtuc-85
We can't see your account here.
It sounds to me like you have uploaded the tracking and are now waiting for eBay to review. You'll need to speak with customer service to get more information.
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start here:
https://www.ebay.com/help/account/account-holds-restrictions-suspensions/account-holds-restrictions-suspensions?id=4190&from=ContactUs
1) Click "Contact Us" or the ? then select choices until you see
2) Chat with our automated assistant (to the left), click that
In the CHAT WINDOW
3) Type "Agent"
4) Click Your topic
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You” (or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.
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