Locked
Discussions in this board are limited to the original poster and Community Mentors
How can you talk to a real person
Has anyone found a way to get past the automated responses for support? It's frustrating to always get robots that don't actually understand what you are saying.
3 comments
eburtonlab
Mentor1 year ago@supertron
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
supertron
OP1 year agoThat worked. Sadly, the customer service person was not much better than a chat bot. Seems eBay just has really bad service if you don't fit neatly into one of their boxes. It's kinda of sad and makes me reluctant to work with them after more than 25 years.
eburtonlab
Mentor1 year agoYou could try asking your general question here. Lots of experienced volunteer users here are willing to offer suggestions. Someone may be able to point you in the right direction.