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How can this even be allowed?
Summary: vito4660 expressed frustration over a case where they provided tracking and proof of delivery, but eBay sided with the buyer and issued a refund. Despite following procedures, vito4660 is worried about being scammed and is considering appealing. inceptions suggested that the package might have been mis-delivered or stolen and emphasized the importance of responding promptly within the deadline. vito4660 insisted they sent the required information on time and is contemplating an appeal.
A buyer said they didn’t receive the item and opened a case. I provided eBay with the tracking and the proof of delivery. eBay closed the case saying I didn’t provide the information even though I did and refunded the buyer. Now I’m out the item and the money. I have proof of delivery why would they do this. I appealed it and am waiting for results. I’m a newer seller but that shouldn’t matter I followed all policies!! I don’t wanna sell on here if eBay is going to allow me to get scammed!
inceptions
Mentor2 weeks agoHi @vito4660
I would not jump to conclusions that I was being scammed. The package may have been mis-delivered or stolen from the buyer's porch. There is no way for you to know what happened.
Whatever happened, you had 3 days to respond to the case with the tracking # (even if you already see it there). If you don't respond to the case within the deadline, then eBay will find in favor of the buyer.
vito4660
OP2 weeks agoI sent them the tracking and proof of delivery the day I got the email asking me too!!
vito4660
OP2 weeks agoWhat if I appeal it? Doesn’t matter ?
inceptions
Mentor2 weeks ago@vito4660
Did you respond to the case with the tracking #?
If not, there is probably no help eBay can give you at this point. However, you can contact support using the contact option near the bottom of this help topic:
https://www.ebay.com/help/selling/managing-returns-refunds/help-buyer-item-didn%E2%80%99t-receive?id=4116&st=3&pos=2&query=Help%20a%20buyer%20with%20an%20item%20they%20didn%E2%80%99t%20receive&intent=item%20not%20received%20for%20sellers&lucenceai=lucenceai&docId=HELP1124
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