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How Can I to get direct help from ebay if seller does not reply more to my mail for a refund?
after contact the seller for a fake product, they said I can send back item for a refund but I explained them as follows
Ok, I can send the memories back to you. I'd just like to explain a few things so you can tell me how the procedure would work. The order was delivered to a courier service address in Miami, FL. They were in charge of bringing the product to my country in Central America. Logically, I had to pay for that service and also the tax for importing the product into my country before receiving it. I can attach the original invoice for you. I understand that you pay the return shipping costs from Miami to your location, but at this point, I'd like to explain something else: first, I would have to quote the shipping cost from Central America to Miami, FL, so I can send the product back to you once it's in Miami. My question for you at this point is the following: Are you willing to bear the shipping and customs costs to my country and the cost of returning the product to Miami? I can't bear those costs or lose that money because I bought from you trusting that I would receive a new, brand-name product. If you are willing to cover those costs, please let me know how the procedure would be. I personally hate having to go through these returns. My last eBay order included four items, and everything went perfectly with the other three, which I've already written very positive reviews about. The only problem I had was with you.
after this I did not get any reply from seller
lady_madonna
Mentor1 year ago@drcas_030
You cannot use Ebay's Money Back Guarantee if you used a third party forwarding shipping company to deliver the item to you. The seller is not obligated to refund you or accept the return.